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Librarian Negotiation 101 June 28, 2009

Posted by cmvlibrarian in Conferences, Professional Development.
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High stakes international diplomacy or corporate takeovers are images most people associate with negotiation. But negotiation can be integral to an information professional’s career as well.

Need some convincing? According to Mary Ellen Bates, president and founder of Bates Information Services, 70% of men make more money than their female colleagues for the same job just because they push back on the first salary offer when taking a new job.

Bates actually gave an impressive presentation on “Painless Negotiation” at the 2009 SLA Annual Conference. Some highlights from Bate’s presentation:

  • Remembering you always have choices, even if you don’t like them.
  • Use I-statements and speak in terms of what you WANT-not what you think you DESERVE.
  • Remember that while negotiation can feel unpleasant, its bigger payoff makes it worth it.
  • Try to figure out and address the other party’s concerns before they can raise objections.

Keep in mind that negotiation isn’t limited to wage issues or even only conducted with your supervisor. Most info pros have had to manage a client/patron’s expectations at some point-this is just another form of negotiation. For more tips and strategies on being a successful negotiator, I highly recommend viewing the complete version of the presentation at Bates’s website.

Experience the SLA 2009 Conference via Twitter June 20, 2009

Posted by cmvlibrarian in Conferences, Professional Development.
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I recently attended the Special Libraries Association’s Centennial Conference. While there I made frequent use of the SLA 2009 twitter group (I was actually the top Twitter poster while there). For anyone that’s ever wondered what a conference is like in real time I’ve reproduced my Twitter feed for the conference below. I’ve added some navigational headers to make the feed easier to read. Enjoy!

Getting Ready for SLA

So what’s the most important thing you want to accomplish at the annual conference? #sla20093:50 PM Jun 11th from mobile web

Just told one of my friends I’m going to a library conference and they said, “Be safe.” Someone’s on to us! #sla20095:28 PM Jun 11th from mobile web

#sla2009 Wonder if they’ll play any Asher Roth at the IT Party?5:04 PM Jun 12th from mobile web

#sla2009 pick up books for parade, pick up jacket from mens wearhouse, last minute MACYS shopping, packing bags, then finally some sleep5:06 PM Jun 12th from mobile web

http://twitpic.com/78qz3 – Dig the new shades for SLA? #sla20098:30 PM Jun 12th from TwitPic

Arriving at SLA

on the metro heading to conference-might miss the 2010 planning session though #sla20091:12 PM Jun 13th from mobile web

#sla2009 made it to the hotel! and it’s nice!!2:10 PM Jun 13th from mobile web

#sla2009 finally found the convention center! whoo is it hot outside.

Capital Pride Parade

eating at the subway by the convention center-prepping for GLBTIC marching in the Pride Parade! #sla20093:20 PM Jun 13th from mobile web

Just checked GLBTIC into the Pride Parade! I’m at the school meet up point-come see me 😉 #sla20094:57 PM Jun 13th from mobile web

@yankeeincanada I saw your tweet the others are lining up but im still at the school for you #sla20095:28 PM Jun 13th from mobile web

http://twitpic.com/7bjc0 – Eric did a great job with our GLBTIC banner! #sla20095:33 PM Jun 13th from TwitPic

Manning the DC Chapter’s Hospitality Booth

Well marching in the Capital Pride Parade with GLBTIC was fun-now off to run the DC Chapter Hospitality booth #sla20099:08 AM Jun 14th from web

wow just heard about Gov 2.0 for the first time #sla20099:47 AM Jun 14th from mobile web

Govloop.com sounds like it has potential #sla20099:49 AM Jun 14th from mobile web

LOL the only question I’ve had to answer is how to get to Pentagon city mall #sla200910:31 AM Jun 14th from mobile web

Done with the hospitality booth-who wants lunch? #sla200911:36 AM Jun 14th from mobile web

Lunch and Opening Expo

http://twitpic.com/7dvzw – The hoovers robot rocks! #sla200912:29 PM Jun 14th from TwitPic

Eating at GordonBiersch right across from the Spy Museum #sla20091:18 PM Jun 14th from mobile web

lexis nexus giving away nice bags #sla20094:50 PM Jun 14th from mobile web

Opening Keynote and Awards

yay Janice Lachance!!! Rock on! #sla20095:32 PM Jun 14th from mobile web

special isn’t about being a special librarian but being a human being- steven abram #sla20095:35 PM Jun 14th from mobile web

done guzzeling champagne and heading to spy museum tour! come join me! #sla20098:17 PM Jun 14th from mobile web

just met the editor of Information outlook-he was super nice and wants our feedback! rock on!! #sla20098:33 PM Jun 14th from mobile web

Mary Ellen Bates presenting “Painless (no, really!) Negotiating”

Mary Ellen bates likes using i-statement and says everything is negotiable #sla20099:11 AM Jun 15th from web

you always have choices-not always good ones but there are always alternatives #sla20099:12 AM Jun 15th from web

when you hear something it’s just the first offer #sla20099:13 AM Jun 15th from web

you just have to ask for it #sla20099:13 AM Jun 15th from web

it doesn’t hurt to ask #sla20099:13 AM Jun 15th from web

technical difficulties with power point in our sesssion #sla20099:14 AM Jun 15th from web

put onus for decisions back on the other person #sla20099:16 AM Jun 15th from web

Say I want not I deserve while negotiating to have stronger stance #sla20099:18 AM Jun 15th from web

negotiating is a moment of discomfort to get a larger payoff #sla20099:19 AM Jun 15th from web

70% of men have higher salary than women because they push back on the first salary offer #sla20099:21 AM Jun 15th from web

negotiating doesn’t = confrontation #sla20099:22 AM Jun 15th from web

negotiating is just another conversation where you’re both working towards the same goal #sla20099:23 AM Jun 15th from web

don’t negotiate for your minimum-first offer will be high #sla20099:24 AM Jun 15th from web

if you start at the minimum then you have no place to go down to #sla20099:25 AM Jun 15th from web

you don’t have to be dissatisfied in order to ask for more #sla20099:25 AM Jun 15th from web

the other party really doesn’t care about whether or not you are satisfied #sla20099:26 AM Jun 15th from web

remember this is business not personal-even if you do have a personal relationship with the other party #sla20099:27 AM Jun 15th from web

identify your best outcome #sla20099:27 AM Jun 15th from web

ask yourself tangibly what you want-something that can be measured #sla20099:28 AM Jun 15th from web

id your best alternative to negotiated agreement-this is what happens if the negotiation fails- can u walk away and feel ok? #sla20099:30 AM Jun 15th from web

become the other-identify what the other person wants at the end of the negotiation and what happens to them if talks fail #sla20099:31 AM Jun 15th from web

how can I move what I want forward while still advancing the other party’s interests #sla20099:31 AM Jun 15th from web

you take responsibility for the success of the negotiation #sla20099:33 AM Jun 15th from web

each party takes 100% of the responsibility for the negotiation #sla20099:34 AM Jun 15th from web

MEB has a cute little chart of competing pressures #sla20099:35 AM Jun 15th from web

We should view complimentary pressures instead of competing pressures while negotiating #sla20099:36 AM Jun 15th from web

sounds like shes saying try to find a win-win scenario and how you can get there #sla20099:37 AM Jun 15th from web

be sure to talk about what you WANT not what you NEED #sla20099:38 AM Jun 15th from web

at the end of the convo if you decide to keep the status quo you can at least agree to revisit in a specified amount of time #sla20099:42 AM Jun 15th from web

knowing that you have alternatives gives you a firm base in the negotiation #sla20099:44 AM Jun 15th from web

address each of the other parties goals- how can i get what i want and still meet their goals as well #sla20099:46 AM Jun 15th from web

do you’re homework and find as many options as you can-research and talk to other people to find out whats worked for them #sla20099:47 AM Jun 15th from web

answer their questions before they have a chance to raise their objections #sla20099:47 AM Jun 15th from web

MEB has a nice matrix of her needs and alternatives and goals as well as the other party’s for negotiating #sla20099:52 AM Jun 15th from web

listen to what the other person says #sla20099:52 AM Jun 15th from web

focus on our joint interests and don’t assume #sla20099:54 AM Jun 15th from web

its important to look at what your goal will look like not HOW you get there #sla20099:55 AM Jun 15th from web

aim for what’s possible not for what you’ll settle for #sla20099:55 AM Jun 15th from web

say what’s true for you #sla20099:56 AM Jun 15th from web

you have the right to decide how to live your life #sla20099:56 AM Jun 15th from web

assume any situation is negotiable #sla20099:57 AM Jun 15th from web

move beyond the fear-it’s just a feeling and it goes away #sla20099:58 AM Jun 15th from web

with fear-it’s like you can be hungry and still be doing something else#sla20099:58 AM Jun 15th from web

negotiate from an assumption of abundance #sla20099:59 AM Jun 15th from web

if you come from the assumption that this will work out ok it can shift the way it does come out. #sla200910:00 AM Jun 15th from web

shift from worst case thinking to best case thinking #sla200910:01 AM Jun 15th from web

interest based rather than position bases discussion is a better negotiating method #sla200910:02 AM Jun 15th from web

positions are difficult to move-interests are something you can move towards #sla200910:03 AM Jun 15th from web

go at the problem not each other #sla200910:03 AM Jun 15th from web

in the next week negotiate something you haven’t negotiated before- the Mary Ellen Bates challenge #sla200910:04 AM Jun 15th from web

batesinfo.com/sla2009 has all MEB presentations #sla200910:06 AM Jun 15th from web

a photographer was snapping pictures of me twittering during MEB’s presentation-i wonder how it’ll be used. #sla200910:07 AM Jun 15th from web

so glad I dressed up now 😉 #sla200910:08 AM Jun 15th from web

Networking Lunch and Expo

at the networking lunch eating with uber awesome GLBTIC members. Come join us #sla200911:42 AM Jun 15th from mobile web

getting a massage from the inspec station-our vendors rock! #sla20091:17 PM Jun 15th from mobile web

I think the international reception sounds like the place to be tonight #sla20091:18 PM Jun 15th from mobile web

SLA Hot Topic: “Wikis, Tweets, and Blogs, Oh My!”

at the sla hot topic-blogs,wikis and oh my session#sla20091:44 PM Jun 15th from web

so far it sounds like this is about copyright on the web #sla20091:45 PM Jun 15th from web

talking about reforming copyright law concerning orphan works to reduce risk to libraries/users1:46 PM Jun 15th from web

this session isn’t quite what I was expecting. What other sessions are going on right now? #sla20091:47 PM Jun 15th from web

Now their talking about a college student that paid tuition by writing an application for sale on iTunes #sla20091:51 PM Jun 15th from web

Laura Malone Associate General Council for the Associate Press is talking now #sla20091:52 PM Jun 15th from web

“back in the day” it was harder to make a copy of something #sla20091:53 PM Jun 15th from web

“if it’s cool you should let me do it” #sla20091:54 PM Jun 15th from web

“we want to be responsive to the people out there tweeting or twittering-whatever you call it” #1:55 PM Jun 15th from web

Copyright is about encouraging people to create works-we pay them in one form or another so they don’t have to get another job #sla20091:56 PM Jun 15th from web

Sometimes people copy and paste an entire article to share the news-that’s a copyright violation #sla20091:57 PM Jun 15th from web

there’s a difference between a news aggregator and a blogger #sla20091:58 PM Jun 15th from web

the problem we have is when a blogger’s copy and paste news stories to the blog so people don’t go to legitimate news sources #sla20091:59 PM Jun 15th from web

copyright owners have a number of exclusive rights #sla20092:00 PM Jun 15th from web

most choose how their work will be presented and seen #sla20092:00 PM Jun 15th from web

It’s pretty easy to get an inexpensive license to reproduce something #sla20092:01 PM Jun 15th from web

Is video harder to catch copyright violations than text? #sla20092:02 PM Jun 15th from web

AP relies on some software for policing video but mostly rely on people to report violations #sla20092:03 PM Jun 15th from web

AP adds contact info to the cease and desist letters so people that might not know better can become legitimate customers #sla20092:05 PM Jun 15th from web

AP just got 3 new customers that used to violate their copyrights becasue they didn’t realize they were violating anything #sla20092:06 PM Jun 15th from web

Pirate Bay founders were sentenced to a year in Jail over copyright violations #sla20092:07 PM Jun 15th from web

A blogger Jill is speaking now-I missed her last name #sla20092:08 PM Jun 15th from web

Oh it’s the ITs division Jill Hurst-Wahl-I’m all the way in the back tethered to an outlet-my excuse for not recognizing her #sla20092:10 PM Jun 15th from web

Tolerated use is when the author obviously wants you to get the word out and you can recreate the entire post #sla20092:11 PM Jun 15th from web

Jill’s never had a problem with tolerated use #sla20092:11 PM Jun 15th from web

when people copy some of her work to be informative and gives her credit-not really sure whether to go after them #sla20092:13 PM Jun 15th from web

moderator-“information wants to be free, but it also wants to be expensive” #sla20092:13 PM Jun 15th from web

If you retweet me and it cites me I get credit and thats cool if the accreditation falls off at some point . . . that’s cool too #sla20092:16 PM Jun 15th from web

moderator just asked Jill how she decides what to do with tweet and blogs #sla20092:17 PM Jun 15th from web

Jill actually did a blog post of pasted tweets. #sla20092:17 PM Jun 15th from web

55% of twitterers have never twittered and never followed anyone-moderator #sla20092:18 PM Jun 15th from web

wow JIll has over 700 followers! Rock on!! #sla20092:20 PM Jun 15th from web

I follow Jill Hurst as well-her tweets are usually really good #sla20092:20 PM Jun 15th from web

Ok I’m leaving the session now to change clothes and then go the dialog champagne reception in the expo hall #sla20092:22 PM Jun 15th from web

Expo Hall

@hoovers still can’t get over Hoovy the robot! bonus points for the piggyback rides he gives #sla20092:31 PM Jun 15th from mobile web

If anyone has material from “Speak as if your career depended on it” can you direct message me please #sla20093:55 PM Jun 15th from web

For all the partiers out there I’ll be at the International Reception 5:30-7 then the Spy Museum Party from 8-11 #sla20093:57 PM Jun 15th from web

Then I’ll finish off the night at the IT Division’s Sci Fi Open house #sla20093:59 PM Jun 15th from web

Thank you Dow Jones and Elsevier for hosting the monday night parties!! You Rock!!! #sla20094:01 PM Jun 15th from web

International Reception hosted by Dow Jones

on my way to the international reception-come join me #sla20095:43 PM Jun 15th from mobile web

wow the line for the international reception to get on the shuttle is super long #sla20096:16 PM Jun 15th from mobile web

Someone just said they became a librarian because they “like books but that’s a pathetic reason” but that’s why I did #sla20096:17 PM Jun 15th from mobile web

yay we made it on the bus! on our way to the reception #sla20096:30 PM Jun 15th from mobile web

Spy Museum Party hosted by Elsevier

on the bus to the spy museum #sla20098:12 PM Jun 15th from mobile web

getting lost on the way to the spy museum #sla20098:33 PM Jun 15th from mobile web

omg thank you elsevier for the spy museum party!! #sla20099:35 PM Jun 15th from mobile web

“Food’s Future Luncheon” Joan Leake speaking

I missed my 7am session so I’m looking for something to do until the Food’s Future luncheon #sla200910:45 AM Jun 16th from web

at food’s future staring at a salad #sla200911:23 AM Jun 16th from mobile web

People buying less meat with the recession #sla200911:50 AM Jun 16th from mobile web

People like authentic ethnic food #sla200911:51 AM Jun 16th from mobile web

people are eating more salt than ever #sla200911:52 AM Jun 16th from mobile web

local foods are beginning to look like a better option over organic #sla200911:54 AM Jun 16th from mobile web

GLBTIC Business Meeting

Getting ready for the GLBTIC business meeting. This is my first one facilitating in SLA-should be fun #sla200912:34 PM Jun 16th from mobile web

Come to the GLBTIC business meeting to network and hear Charles Francis speak about the Kameny Papers Project #sla200912:36 PM Jun 16th from mobile web

Introducing ourselves at the GLBTIC meeting #sla20091:36 PM Jun 16th from web

FYI GLBTICer Mary Ellen Bates is running for election in SLA rock on! #sla20091:39 PM Jun 16th from web

Charles Francis’s presentation to GLBTIC “Archive Activism”

Charles Francis is speaking about the Kameny Papers Project #sla20092:13 PM Jun 16th from web

Frank Kamey is “sort of our Rosa Parks” #sla20092:14 PM Jun 16th from web

Saving documents is an act of activism #sla20092:15 PM Jun 16th from web

We think of history as text . . . rarely do we think of history something as we have to rescue #sla20092:16 PM Jun 16th from web

Thousands of LGBT books were burned in 1933 Nazi Germany, and it was the largest collection of its time #sla20092:18 PM Jun 16th from web

The story of the Kameny Papers is a miracle itself since the collection survived the years.2:19 PM Jun 16th from web

Kameny was fired from the federal government in 1956 because he was gay #sla20092:19 PM Jun 16th from web

Just pased out a document called “Blackmailer at the work in Dupont Circle Area” #sla20092:21 PM Jun 16th from web

He’s got the formal letter written to Kameny from the Civil Service collection about why gays couldn’t work in federal government #sla20092:23 PM Jun 16th from web

Kameny organized the first LGBT White House Picketting in the 1960s #sla20092:25 PM Jun 16th from web

Thanks to this collection there is now a comparison market for LGBT archival material #sla20092:26 PM Jun 16th from web

Letter from John Hanes Jr., about why the government wouldn’t rehire Kameny because he was gay #sla20092:28 PM Jun 16th from web

Letter says that homosexuals are “security risks” and are “disruptive in any organization” #sla20092:29 PM Jun 16th from web

This letter is now on display in the Library of Congress as part of the collection #sla20092:30 PM Jun 16th from web

In 2006 the Library of Congress had no openly LGBT collection but the LOC saw the value in the Kameny Archive. #sla20092:31 PM Jun 16th from web

All the papers are available to the public in the manuscript reading room #sla20092:32 PM Jun 16th from web

There are plans for a private LGBT Museum here in Washington DC!!!! #sla20092:34 PM Jun 16th from web

There are picket signs from the White House Picketing in the Smithsonian alongside Thomas Jefferson’s lap desk #sla20092:36 PM Jun 16th from web

The archive was paid for by raising money from the gay community to meet the appraised value #sla20092:39 PM Jun 16th from web

Very important to get the word out so people can view the collection because that’s how the library measures its success #sla20092:41 PM Jun 16th from web

http://www.kamenypapers.org is the official website for the project and has some samples of the collection #sla20092:42 PM Jun 16th from web

It took the LOC a year and a half to index the collection #sla20092:43 PM Jun 16th from web

How do you decide which materials are of historical value for an archive? #sla20092:44 PM Jun 16th from web

Frank Kamney is 84 lives in DC, he just rode in the lead car in the Capital Pride Parade. #sla20092:47 PM Jun 16th from web

He actually appealed his firing all the way to the Supreme Court! #sla20092:47 PM Jun 16th from web

He stormed a Psychiatry conference and told all the attendees that “they are the problem not us” #sla20092:49 PM Jun 16th from web

Kameny’s house is actually registered as an historical landmark. #sla20092:52 PM Jun 16th from web

The LOC paid for the curation of the archive 100% #sla20092:54 PM Jun 16th from web

The collection covers about 1957-1970s for the most part #sla20092:57 PM Jun 16th from web

http://twitpic.com/7k9a8 – One of the letters in the Kameny Papers #sla20093:21 PM Jun 16th from TwitPic

Expo and GLBTIC Annual Dinner and Stars Bistro and Bar

at the fastcase booth checking out a twitter feed #sla20094:08 PM Jun 16th from mobile web

At the GLBTIC Dinner in Stars Bistro and Bar-come join us! It’ll be a gay old time #sla20097:02 PM Jun 16th from mobile web

kind of sad no singing waiters tonight-but still having a lot of fun #sla20097:55 PM Jun 16th from mobile web

http://twitpic.com/7l585 – Another reason to be at the GLBTIC Dinner #sla20099:21 PM Jun 16th from TwitPic

IT Dance Party and after hours in Chinatown

IT Party!!! #sla20099:53 PM Jun 16th from mobile web

closing out the night in chinatown with a few librarians #sla200912:49 AM Jun 17th from mobile web

Bouncer has to throw librarians out of the bar because we love to party #sla20091:37 AM Jun 17th from mobile web

Leaving the Conference

Heading home thank you SLA leaders and staff for an amazing conference. See everyone in 2010! #sla200910:54 AM Jun 17th from mobile web

yay! I went to grab a drink right as the SLA tour group was going through my area #sla20093:31 PM Jun 18th from web